Requirements: English
Company: JR Italy
Region: Lodi , Lombardy
Social network you want to login/join with:Front Desk Manager Job DescriptionThe Front Desk Manager owns each guest interaction, follows up on experiences, and ensures seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation of every guests needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is fully accountable for leadership that fosters a quality and personalized guest experience within the team. This individual will take full ownership of the Front Desk Team concerning results, financials, development, training, and analytics, including accountability for escalated guest interactions, guest sentiment, and the efficiency of Front Desk Operations, both back and front of house.QualificationsMore than 4 years of experience in a Front Desk Managerial or General Manager position in a boutique hotel within a 45-star hotel environment.Willingness to work under pressure.Experience handling 100+ guests in a 45-star hotel.Experience supervising 30+ team members in the Guest Services Department.Ability to speak additional languages such as Spanish, Italian, Portuguese, French, or German is preferred.Duties & ResponsibilitiesPerform all duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, KPIs, environmental, and safety policies.Maintain professionalism and emergency preparedness within Front Desk Operations, representing the brand both back and front of house, providing impeccable, personalized service to internal and external guests and crew.Resolve issues effectively, oversee team development and performance, and foster positive financial and guest satisfaction results.Maintain strong administrative skills, including periodic data metrics such as guest counts, desk volume, concerns, and behavioral analysis.Communicate inventory, program access, and maintenance needs, taking full stewardship of work areas and tools.Handle financial transactions and cash float operations with care and precision.Respond to escalated guest concerns professionally, empathetically, and positively, actively listening and showing empathy.#J-18808-Ljbffr