Requirements: English
Company: Park Hyatt Milano
Region: Milan , Lombardy
Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
The hotel has won the award for the Worlds Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.
As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. With a refined attention to detail and a deep understanding of personalized service, you will ensure each guest feels valued, recognized, and cared for throughout their stay. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality
.
Main Duties and responsibiliti
- es
Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experien - ce.Handle guest registration, room assignments, and payment procedures in accordance with hotel standar
- ds.Provide personalized assistance by anticipating guest needs and offering thoughtful suggestions or solutio
- ns.Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke servi
- ce.Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfacti
- on.Respond to guest inquiries and requests, both in person and over the phone, in a timely and courteous mann
- er.Manage room changes, billing inquiries, and special requests with precision and empat
- hy.Promote the hotels services and amenities, as well as the Park Hyatt brand valu
- es.Ensure a polished and professional appearance of the reception area at all tim
- es.Handle any guest concerns or complaints diplomatically, escalating when necessary and following up to ensure resoluti
- on.To actively upsell and cross sell hotel services and outlet
s.
Qualifica
tions
We are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, wh
- o has:A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in a
- hotel.Ability to work well with others in a guest and team-focused envir
- onmentGood problem solving, administrative and interpersonal skills are
- a mustKnowledge in Opera is an adv
- antageVerbal and written English and Italian languages proficiency are re
quired
Hyatt offers a great range of benefits, inc
- luding:
12 free nights per year of service across Hyatt Hotels w - orldwideEmployee and Friends & Family rates across Hyatt Hotels w
- orldwideDry cleaning of business
- clothesComplimentary meals
- on dutyContinuous Learning & Development oppor
- tunitiesStaff cele
- brationsPlan
- WelfareSettling the costs of urban public transport - AT
M Milano