Requirements: English
Company: Cyberr
Region: Namur , Wallonia
2nd Line Support
Languages: French or Dutch + English
Location: Bruxelles
Responsibilities:
- Act as the 2nd line of IT support, ensuring smooth daily operations by swiftly addressing technical issues.
- Execute system maintenance, testing, and validation activities in collaboration with other teams to ensure functionality and stability.
- Analyze recurring IT issues and contribute actionable solutions to continuously improve processes and documentation.
- Stay updated on evolving technologies and internal systems to deliver high-quality, informed service.
- Facilitate third-party technician access and interventions while upholding strict security protocols.
- Provide user support, escalate complex issues to 3rd line teams, and ensure prompt, courteous service.
Profile:
- A strong mix of analytical thinking and hands-on problem-solving.
- Solid technical knowledge of infrastructure, applications, and support procedures.
- Continuous improvement mindset and a proactive approach to service enhancement.
- Rotating shifts across AM/PM/Day/Night/Weekend to ensure uninterrupted service with well-deserved rest periods after night shifts.
- OS: Windows, Linux, Solaris
- Virtualization: VMWare, VCS
- Network & Security: Cisco Nexus, Palo Alto, F5, Firewalls, PKI
- Cloud & Backup: Azure, Veritas, IBM Storwize/Flash, Oracle SL4000
- Monitoring & Scheduling: Autosys, System Integrator, Nagios, ServiceNow
- Storage & SAN: Brocade, IBM SVC, etc.
- Strong team spirit and adaptability
- Reliable task and priority management
- Passion for learning and knowledge sharing
Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai and morgane.zimmer@cyberr.ai