Requirements: English
Company: Global Blue
Region: catalonia, espana , Catalonia
Company Overview:
We firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.
Our diverse community of over 2,100 employees represent more than 80 nationalities across 54 countries.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey!
Nature and aim of Key Account Manager position
The holder of this position is responsible for managing and developing an assigned merchant portfolio selling a range of Global Blue Products and Services including Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. Also to attract and gain new Business Accounts.
Main duties and responsibilities
Accurate account management delivering Head Office objectives:
- Delivery of sales targets
- Delivery of new business targets and cross sell GB products to existing accounts
- Delivery of account specific contractual obligations
- High level Relationship Management
- Creation and delivery of account plans for all accounts
- Monitor and manage debts level of assigned accounts and minimise bed debts exposure
- Improve merchants knowledge and expertise with our services
- Accurate use of our CRM system to plan, record and report account specific activity
Accurate account management delivering at Store Level objectives:
- Delivery of account specific contractual obligations & agreed activities at store level
- Delivery of all in-store staff training on Tax Free, Currency Choice
- Support of terminal installations
- Maximize TFS business (Issue Ratio and Refund Ratio management)
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion and action with Store Managers on a regular basis as agreed by Sales Manager
- Action plans and store visits in line with company segmentation model
- Accurate use of CRM to plan, record and report account specific activity
Main KPIs
- Net Turnover TFS, CC, Media, GB Online
- TFS Refund Ratio
- CC Hit Rate
- New business for TFS, CC, Media
- Ageing
- Cross selling to existing accounts
Relates to / cooperates with
- Main Function interactions:
Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager & Merchant Services Manager
- Main cross - Function interactions:
Media, Marketing
Required
- 4-5 years experience of account management ideally in the FMCG, retail or financial services
- Proven experience of winning and developing new business
- Strong interpersonal, verbal and oral communication skills.
- The ability to learn on a steep learning curve.
- Driven and enthusiastic individuals, who can use their own initiative.
- The skills to build and maintain strong customer relationships with an ability to grasp customers current and potential needs.
- Strong negotiation and influencing skills
- Good use of time management skills, can demonstrate ability to prioritize
- Results-orientated with a proven track record of achieving targets.
- Good organizational skills with the ability to work for periods unsupervised.
- Ambitious and hardworking, with a genuine hunger for success.