Requirements: English
Company: Tata Consultancy Services
Region: Madrid , Community of Madrid
Are you a IT Support Technician seeking a new interesting challenge ?
If your answer is yes, its your lucky day so keep reading, it can be just what you''re looking for !
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :
- Support and maintain workstation OS (Windows 10/11, MacOS) and mobile OS (iOS, iPadOS, Android).
- Administer Microsoft 365 services including OneDrive, Outlook, Office, Teams, and SharePoint Online.
- Manage IT infrastructure including Azure Intune, On-premise AD, SCCM, MECM, and MDM.
- Monitor and resolve incidents using ServiceNow and Azure ticketing tools.
- Ensure SLA compliance and manage vendors and stakeholders effectively.
- Improve user experience by optimizing system performance and IT processes.
- Implement security measures with antivirus solutions and monitoring tools like Prometheus.
- Perform testing (unit, integration, end-to-end, smoke) and maintain knowledge documentation.