Requirements: English
Company: Zoomlion
Region: Gorguja , Catalonia
Service Manager - Spain Responsibilities * Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies. * Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization. * Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments. * Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling. * Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel. * Other key tasks assigned by the headquarters and the superiors. Qualifications * Bachelor''s degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc. * Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. * (The Service Director is required to have at least five years of experience in after-sales service industry and service team management. The Service Manager is required to have at least three years of experience in after-sales service industry and service team management.) * In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. * Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. * Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.