Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities*. We do not tolerate harassment or discrimination toward any of our applicants or employees.
*We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.
Purpose & Overall Relevance for the Organization:
This function belongs to the European DC Operations & Transportation organization whose purpose is
- to develop a flexible and scalable European logistics set-up
- to implement, constantly improve and run this set-up
- to ensure high quality and on time deliveries to our customers and consumers.
This role is expected to manage the carrier claims process across all European eCom flows in close collaboration with the respective carrier managers, local operations teams, SCM Excellence team, and the eCom Business team to ensure an efficient reconciliation process.
Key Responsibilities:
- Design and implement an end-to-end carrier claims process with the full EU eCom carrier portfolio.
- Perform the regular claims submission process with all contracted carriers, including the recovery of Cost of Sales / Cost of Goods and transportation costs from EU eCom carriers as per stipulated contractual clauses.
- Work with EU Risk Management & eCom Business teams to reduce EU shrinkage through identification of fraudulent customer claims etc.
- Work with the EU eCom Transportation Carrier Managers to propose and execute enhancements to eCom outbound and return delivery process flows, with the goal of improving carrier claims percentages in all EU eCom countries.
- Ensure that carrier disputed delivery / lost parcel rates are within contractually agreed thresholds.
- Achieve targeted KPIs related to the total Cost of Sales / Cost of Goods successfully recovered from carriers on a yearly basis.
- Partner with the adidas EU Customer Service team to align on end-to-end customer claims process flows by country, ensuring the established process flow is in line with the respective carrier agreements.
- Influence and manage carrier requirements for successful Cost of Sales / Cost of Goods compensation submissions.
- Actively contribute to cost efficiency and optimization initiatives related to carrier claims.
- Support key improvement projects across the European eCom DC and transportation network to increase efficiency through improved service and/or reduced costs.
Key Relationships:
- External suppliers
- eCom Business teams in Amsterdam
- EU Risk Management
- EU Finance
- EU Transportation and DC Operations
Knowledge, Skills and Abilities:
- Team player. Proven collaboration and people and communication skills to interact effectively with internal and external business partners of different levels.
- Self-initiated and pro-active mindset, with a strong bias for action. Ability to think logistics/supply chains end-to-end and operate cross-functionally.
- Data ninja. Our action plans and recommendations are grounded on strong data foundation.
Requisite Education and Experience / Minimum Qualifications:
- University degree in Business Management, ideally with a focus on SCM, or equivalent education.
- Minimum of 5 years of progressive work experience in fast-moving consumer goods within logistics, carrier management or eCom environment is a plus.
- High level of MS Office suite knowledge, especially PowerPoint, Excel, CoPilot and PowerBi.
- Fluent in English both verbal and written.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.