Requirements: English, French, Spanish
Company: Revelyst
Region: El Prat de Llobregat , Catalonia
We are looking for a B2C Customer Service Representative with native or bilingual level of French, and at least an intermediate-advanced level of English and Spanish, who will take this role to the next level for a Multibrand group.
To succeed in this role, it''s essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset.
This position reports to the B2C Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters.
As the B2C Customer Service Representative (FR/EN/ES), you will have the opportunity to:
- Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience.
- Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear.
- Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride.
- Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey.
- Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture.
- Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach.
You have:
- Native or bilingual level of French
- Intermediate to advanced level of English and Spanish (both verbal and written)
- A customer-oriented mindset and excellent communication skills
- The ability to adapt quickly, work under pressure and multitask efficiently
- Strong problem-solving skills and a proactive attitude
- Basic computer skills, including use of CRM tools and Microsoft Office
You might also have:
- Knowledge of German or Italian considered a strong plus
- Experience with SAP, Salesforce or ZenDesk a plus, but not required
- Prior experience in customer service nice to have, but not mandatory
Sounds like you?
Apply now or drop us a message at adelinamanea@foxracing.com wed love to meet you!