Requirements: English
Company: TN Switzerland
Region: Villmergen , Argovia
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Brambles
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Job Reference:
c9b142848f2a
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the worlds biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? Youll join an international organization big enough to take you anywhere, and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our programs.
Job Description
The Coordinator, Sales Support & Customer is in direct contact with our existing manufacturer and retail customers and partners and is responsible for a timely handling of incoming inquiries and account management tasks.
Your responsibilities:
- Process customer inquiries and complaints,
- Obtain long-term customer relationships, with the aim to make business with CHEP easy, for existing customers and as part of the onboarding of new customers,
- Proactive account management (SAP, BW, myCHEP & CRM Siebel),
- Cooperation & support to the commercial unit,
- Administrative support to Asset management aspects (Retail, FSE),
- Lead (small accounts) & support (national and EKA, retail) audits: planning, negotiation, evaluation and settlements,
- Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication and product quality),
- Review and optimize existing processes,
- Proactively engage potential new customers. Create offers and negotiate up to implementing the new business along the buyers'' journey,
- Identify growth potential.
Our Requirements:
- Bachelor''s degree in economics or equivalent,
- Minimum two years'' working experience in a customer service environment, with high interaction with systems, including transactional and master data,
- Knowledge within manufacturer accounts and/or retail accounts is a plus,
- Experience working in a matrix organization is a plus,
- High customer centricity orientation,
- Team player & flexible approach towards daily problems,
- Intermediate analytical skills/numeracy,
- Strong written and oral communication skills,
- Willingness to optimize existing processes as a continuous goal,
- Proficiency in MS Office,
- Languages: fluent German, English and French are required.
What we offer:
- Flexible Hybrid Working model,
- Workation options,
- Competitive remuneration package including an annual bonus based on performance,
- 3 days per year for volunteering projects,
- Other benefits.
Preferred Education: Bachelor''s
Preferred Level of Work Experience: 1 - 3 years
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