Requirements: English
Company: DaoPay
DaoPay, is a licensed and leading international payment service provider with over 24 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on Customer Care Team Lead to join our team. In this role you will be directly connected to the B2C end of operations and also merchant relations. You will be leading a team of 2-3 agents.What You'll Do:Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and postLead the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignmentResolve merchant queries regarding all phases from integration to ongoing operationsOccasionally assisting with transaction monitoring and supporting the Fraud DepartmentMaintaining an open communication with other departments in the firm in order to resolve complex customer issues swiftlyDeliver scheduled performance reports to Managers on an agreed upon basisMaintain deep knowledge of our platforms and services, ensuring your team is properly trainedYour Profile:Fluency in both German EnglishPrevious experience as Team Lead or Senior Support Agent role, advantageous if previous experience in Financial Service SupportStrong communication skills and willing to communicate with internal and external partnersSolution oriented and willingness to take initiative to complete tasks, projects and commitmentsGood overall technical understandingWorking knowledge of MS Office; tech savvy and knowledge of additional software is most welcomeOur Offer:International and dynamic work environmentOnsite training and ongoing learning and growth within the industryWeekly team lunches and healthy fresh fruits snacks provided weeklyFull time career opportunity with an office centrally located in Barcelona