Purpose & Overall Relevance for the Organization:
As a Team Lead in Account Operations, you will be responsible to support the business to achieve sales and market strategy objectives and ensure an outstanding customer experience for all assigned customers.
You will lead a team of Specialists according to the adidas GBS culture, assessing their needs and acting about it while driving the team to achieve operational goals and targets. You will ensure deliverables expected by the business, while developing the team's skills through the adidas performance culture and leadership framework.
Key Responsibilities:
Lead, coach, and develop a team of Specialists, ensuring motivation, engagement, and continuous growth.
Set clear expectations and individual targets, promoting accountability and independence within the team.
Conduct regular performance evaluations and feedback sessions, identifying development opportunities and managing performance effectively.
Drive talent development by recognizing potential and supporting career progression within the team.
Build and maintain strong, proactive relationships with business partners and customers
Collaborate with the Manager to recruit and onboard new team members.
Ensure and support compliance with employee-related adidas guidelines, policies, and legal requirements.
Oversee the daily operations, ensuring adherence to the agreed Service Level Agreements towards the business partners.
Monitor and report on key performance indicators (KPIs), ensuring timely and accurate reporting.
Identify and implement process improvements to enhance efficiency and service quality.
Analyze operational challenges, propose solutions, and lead implementation efforts.
Key Relationships:
Sales
Order/customer fulfillment
Credit Management
Market Finance
GBS Porto Leadership Team (area of responsibility)
Operational Teams
Area GPO Team
GBS Porto Internal Controls & Compliance
GBS Porto Delivery Excellence
Knowledge, Skills and Abilities:
Strong leadership and team management capabilities
Excellent communications skills and proven ability to develop strong relationships
Strong organizational and time management skills
Proven ability to create high-performance teams
Problem solving and analytical skills
Complete familiarity with Microsoft Office or equivalent tools
Solid knowledge in the use of SAP FI is an advantage
Ability to read, write and communicate in English in a business setting. Proficiency in Spanish or Greek also required
Detail-oriented and capable of working independently
Requisite Education and Experience / Minimum Qualifications:
University degree or equivalent experience.
Minimum of 6 years of relevant experience in customer support, sales or logistics.
Proven work experience in people management/ demonstrated ability to manage a team.