Requirements: English
Company: CTS International Logistics Co., Ltd-EU Region
Region: Rotterdam , South Holland
Reports To
This position will report to the Department Manager.
Job Overview
The core duties of the Operations-Sea Freight are to utilize A-Z knowledge and expertise in Sea Import and Export to fulfill daily jobs like handling, filing and billing to close cases.
Responsibilities and Duties
- Responsible for liaising directly with customers & vendors
- Maintaining customers focus on all times and answering to customers enquiries by attending Calls & Emails using standard guidelines
- Taking ownership of complaint and queries and proactively following through to resolution
- Maintaining job related Business Systems.
- Ensuring that all customers queries are well-investigated and resolved and escalating queries if appropriate to supervisor
- Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
- Maintain and file all records in accordance with company procedure
- Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors
- Assist the sales team with quotations and client/product knowledge
Qualifications
- 3+ years in freight forwarding industry
- Ocean Freight Import or Export experience in freight forwarding with leadership experience will be an advantage
- Ability to work in a fast-paced and deadline-driven office environment
- Knowledge of all Import/Export regulations and documents
- Excellent verbal & written communication skills (English)
- Exceptional customer service and follow up skills
- Great teamwork and communication skills, attend to details
- The ability to travel to meet clients, attend conferences and research new markets as needed.
What we offer
- Targeted development opportunities on a professional level;
- An international working environment;
- Competitive compensation and benefits