Requirements: English
Company: Thermo Fisher Scientific Inc.
Region: Milan , Lombardy
Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) and safety standards. Cleanroom environment: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc. allowed. Laboratory setting, office environment, and some PPE (personal protective equipment) such as safety glasses, gowning, gloves, lab coat, ear plugs, etc., are required. Will work with hazardous/toxic materials.Job DescriptionSupervisor Field Service EMJoin Thermo Fisher Scientific and become part of an inquisitive team passionate about exploration and discovery. With revenues exceeding $40 billion and the industry''s largest R&D investment, we provide our employees with resources and opportunities to make significant contributions to the world.Division Specific InformationThe Materials and Structural Analysis (MSD) Electron Microscopy (EM) division enables customers to find meaningful answers that accelerate breakthroughs and change the world. We design, manufacture, and support a broad range of high-performance microscopy solutions that deliver images and insights at micro-, nano-, and picometer scales.How You Will Make an Impact:Field Service Engineers provide technical support, ensuring the optimal performance of equipment and systems. You will work directly with customers to address their needs, ensuring satisfaction and product efficiency.Key Responsibilities:Manage and develop the assigned service teamCommunicate effectively within the teamLead and facilitate regular team meetingsCoordinate with sales and service teamsPlan and schedule staff efficientlyManage critical customer communications with the service managerHandle escalation processesParticipate in customer meetingsEnsure health and safety protocols are followedCoordinate technical and non-technical trainingSupport regional service managerPlan and prepare for installations, collaborating with Regional Installation Project Manager (RIPM) and regional expertsPerform field service activities, typically about 50% of working hours depending on team sizeEducationBachelors degree or higher in mechatronics, electronics/engineering, or equivalentExperienceMinimum 3-5 years of relevant experienceKnowledge, Skills, AbilitiesStrong leadership and mentoring skillsExperience troubleshooting and repairing high-tech systemsTechnical competence as a Field Service Engineer, Electron Microscopy preferredExcellent communication skills in English and the local languageHighly organized with strong administrative skillsExcellent planning and organizational skillsNegotiation skills and a commercial mindsetChallenge the status quo and seek opportunities for improvementUnderstanding of standard and value-added service offeringsValid driving license (B)BenefitsWe offer competitive pay, annual incentive bonuses, healthcare, and a range of employee benefits. Thermo Fisher Scientific fosters an innovative, forward-thinking culture with excellent career and development opportunities. Our company culture emphasizes integrity, intensity, involvement, and innovation.#J-18808-Ljbffr