Requirements: English
Company: Facebook
Region: Dublin, Irlanda
- Facebook''s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we''re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we''re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of usand we''re just getting started. The EMEA Outsourcing Manager - Community Operations is a critical leadership role managing a large scale operations across multiple sites across EMEA tasked to help Facebook build trust with our growing community of +1.8B people- We are searching for a thought leader with deep domain expertise in operations and outsourcing who can help transform our customer experience through step-change innovation in quality and efficiency in partnership with internal/external partners- A successful candidate will effectively influence strategic investments, roadmaps and budget planning to help build a mature infrastructure to enable outsourced teams to solve community issues at scale and support rapid new product launchesDeveloping and expanding the capabilities of a high performing team of partner managers is another key aspect of this leadership role. Core responsibilities include the day-to-day delivery and continuous transparency regarding performance of our global outsourced operations against Service Level targets and strategic objectives as well as continuous evaluation of our location, site and partner strategy as well as project management of new site launches to support Facebooks user growth. Provide thought leadership - help transform our community support experience and raise the bar continuouslyDevelop, coach and mentor a high-performing outsourcing team supporting our external partnersManage day-to-day service delivery of content review operations against quality and efficiency targets in a highly dynamic environment, ensure continuous transparency on any issues that require escalationInfluence cross-functional roadmaps and strategic investments across product, policy, process, systems, data/analytics, drive continuous improvement and step change innovationCollaborate with functional leaders and cross-functional partners to develop and transition new workflows to external partnersDevelop and execute location and partner site strategy to support our fast growing community and investments in our community experienceDefine sourcing/location strategy and manage partner relationships and communication.