Client Service Leader - Dutch speaking

netherlands, netherlands, Netherlands

Type: n/a

Category: Customer Service & Support

Requirements: English, Dutch
Company: Strada
Region: netherlands, netherlands ,

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Client Service Leader (CSL) is the first point of contact for the client (globally and regionally) for all deliveryrelated issues. The CSL manages accounts globally and is accountable for Strada Global teams to provide services with the highest quality and guarantee its continuity as prescribed in the client contract. The CSL works in collaboration with Account Management, Commercial, Operations and any other teams involved in the delivery of service to clients.

Key Responsibilities:

• Manage P&L on aligned accounts.
• Accountable of the e2e management of all contractual service components on the contract scope and meet client Customer Satisfaction goals.
• Focuses on adhering to company standards and best practices by working with all Strada internal teams.
• Owns their Business have a deep knowledge about their clients, their results (operational and financial), their internal dynamics, evolution and critical spots to be able then to combine these to Strada''s capabilities and uses these to drive better outcomes for our clients and Strada.
• Accountable for operating cost targets, Proactive Root Cause analysis (RCAs), SLAs, and reporting on services. Works to ensure that quality SLA data is provided via the reporting tools to our client (HrX Assist, SNOW and Business Object or any other defined tool) as part of the Governance Performance Reviews.
• Identify and support opportunities leading to CRs.
• Coordinates across AMS, Ops and other functions in ensuring smooth and seamless delivery.
• Responsible for managing client expectations.
• Collaborates with Operations/PY Leads/Country Managers on remediation Accounts to lead the path to Green.
• Supports Security Initiatives and will support accountable teams in any possible Security Incident; responsible for sharing the final Security RCA with the client along.
• Validate inputs for monthly invoicing.

Key Skills:

• Demonstrates strong business acumen and understanding of P&L components.
• Ability to manage internal and external stakeholders.
• Strong problem-solving skills, decision-making skills and negotiation skills.
• Focused on transformation and innovation.
• Strong verbal and written communication skills.
• Sense of ownership.
• Collaboration skills.
• Ability to work in a matrix organization.

Experience:

• At least 5+ years of experience in account management, clientfacing roles.
• Knowledge and experience in the global payroll, HR Administration and related work area required.
• Experience in engaging with senior leadership within the client organisation.
• Prior experience in Payroll Operations preferred.
• Experience in working with global stakeholders across multiple geographies recommended.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Stradas employment policies. Background checks may include some or all the following b

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