Requirements: English
Company: Keiron
Region: Eindhoven , North Brabant
At Keiron , innovation is at our core. Were at the forefront of industrial LIFT printing technology, pioneering advancements that will reshape the semiconductor, consumer electronics, automotive, and healthcare industries.
Join us at our headquarters at the High Tech Campus in Eindhoven and be part of game-changing innovation. This is more than a jobits an opportunity to grow, collaborate, and make a lasting impact.
Why Keiron?
- Cutting-Edge Innovation : Join a team that is pioneering breakthroughs in high-tech industries while prioritizing sustainability
- Growth-Oriented Culture : We value learning and experimentation, so whether youre new to the industry or a seasoned expert, well support your development.
- Collaborative and Respectful : Our inclusive, team-first environment fosters mutual respect and values your contributions.
- Exciting Projects : Work with state-of-the-art technology in a dynamic environment, including lasers, cameras, and moreall controlled through a PC-based architecture.
Your Role:
As a Customer Service Director EMEA at Keiron , you will lead and inspire a diverse team of field-based engineers (FSEs) and office-based representatives (OBRs). Your primary responsibility will be to ensure the highest level of customer satisfaction and foster a culture of continuous improvement within our service functions.
In this role, you will collaborate with a multidisciplinary team to bring the Keiron solution to life for our customers, ensuring our systems consistently achieve the highest standards of performance, functionality, reliability, and quality .
This position may also require occasional on-site visits to client facilities to foster relationships, including some travel to customers across Europe.
Key Responsibilities:
- Working together with others towards a collective goal. Continuously working to achieve results and focusing on continuous improvement of services and (internal) processes.
- Investigating and effectively responding to (internal and/or external) customers needs and wishes
- Offering thorough financial reporting to the management and manage the department with P/L responsibility to ensure to reach the agreed KPIs.
- Supporting HR functions including recruiting, onboarding, and employee relations.
- Manage the office operations including storage of spare parts and efficient scheduling of the team of customer support engineers
- Take ownership of challenges and deliver innovative, high-quality solutions.
- Manage the design and execute comprehensive training protocols to ensure that our users can operate the Keiron system according to technical specifications and quality standards.
- Work closely with your own team and the users team to validate the equipments performance within assembly workflows, ensuring an efficient and robust production process, meeting objectives.
What Youll Bring:
- A minimum of Bachelor degree
- A background of Engineering, Mechatronics, or related technical fields.
- 4+ years of experience in customer support operation, preferably in high-tech industries such as laser systems, electronics, or automated production.
- Solid understanding of Hardware systems and validation techniques, with experience in testing and troubleshooting complex hardware/software systems.
- Experience with SW for system control and integration, as well as familiarity with automation software and protocols.
- Strong analytical and troubleshooting skills, with a proactive approach to problem-solving.
- Excellent communication and collaboration skills.
- A proactive, problem-solving mindset.
Bonus Qualifications:
- Experience with Electronics Manufacturing (PCBA)
What We Offer:
- A competitive salary plus additional benefit package
- Access to cutting-edge technology and research.
- Professional development and continuous learning opportunities.
- A supportive, team-focused environment with room to grow your career.
- Opportunities for advancement within the company.
What Youll Gain as a New Team Member
Joining Keiron means becoming part of something bigger. Youll work alongside some of the brightest minds in the industry, tackling challenges that will shape the future. Heres whats in it for you:
An Unmatched Learning Experience: Keiron provides the tools, training, and mentorship you need to excel. Youll be surrounded by cutting-edge technology and have access to a network of industry leaders.
Career Development Opportunities: Were committed to your growth. Whether youre looking to deepen your expertise or move into leadership, Keiron offers career paths that align with yo