Business Analyst

Ispra , Lombardy, Italy

Type: n/a

Category: Finance & Accounting

Requirements: English
Company: Serco Group plc
Region: Ispra , Lombardy

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Business Analyst for European Commission in Ispra and various locations around Europe.

Main Responsibilities

• Knowledge of the BA cycle for software.
• Ability to define BPMN and to create UML diagrams.
• Excellent communication and presentation skills in English.
• Ability to elicit needs and requirements.
• Ability to document and analyse stakeholders needs and requirements.
• Experience in writing use cases.
• Ability to write comprehensive technical analysis.
• Ability to identify improvement opportunities and to lead workshops and discussions.
• Contributing to designing, validating and testing system features.
• Responsible for training relevant stakeholders.
• Supports business experts and product owners during the definition of requirements and software development.
• Helping organise comprehensive and quality UAT through assisting users in developing test cases.
• Desirable: CCBA/CCBP certification, knowledge of the PM2 methodology.
• Highly desirable: knowledge of Jira, Confluence.

Successful Candidate

LEVEL OF EDUCATION

Bachelor''s or Master''s degree.

KNOWLEDGE AND SKILLS

• Experience in the business process modelling area and related tools.
• The candidate will be able to capture user needs and business concepts using mainstream methodologies (e.g. Agile, RUP, UML ).
• Candidate should have knowledge of usability and User Interface design, very good command of English (written and oral), the ability of analysing, organising and presenting data.
• Capability of integration in an international / multi-cultural environment will be an asset.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Why should you join Serco?

• Chance to contribute to innovation in the public services sector.
• A company passionate about diversity and inclusion.
• Permanent employment with comprehensive Serco Benefits package.

We are a diverse and inclusive organisation.

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. Its a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the governments scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed.

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