Requirements: English
Company: Leonardo Lago di Garda - Wellness and Spa
Support in reconciling work and family lifeEurope-wide employee app "LEAPP"Discounts on accommodation and in the restaurants of the Fattal Hotel GroupTraining and development programmes at our Leonardo AcademyTeam eventsHousing will not be providedYour Main DutiesBeing responsible for the whole Front Office Team and leading by exampleHandling customer complaints and special requestsPlaying a key role in training and developing the team, and troubleshooting emergenciesCarrying out, reviewing and updating, where appropriate, all Reception and Night proceduresPlanning shifts and holidays for employees and traineesControl of cash management and accountingControl of reservationsBuilding strong working relationships and communication with hotel staff, HODs and other departments to ensure maximum operating effectivenessCarrying out duty manager responsibilities in order to support the hotel''s business needsLiasing with the GM to review guests feedback and respond accordingly as necessaryYour ProfileBE YOURSELF - Be authentic and yourselfSuccessfully completed vocational training in the hotel industry or comparable qualificationProven work experience as Front Office Manager in a 4hotel environmentThorough knowledge of customer service, office management and basic bookkeeping proceduresProficiency in Italian and English (spoken and written)Solid knowledge of MS Office, particularly ExcelExcellent communication and people skillsGood organizational and multitasking abilities, stress resistantGood knowledge of the main IT systems and booking systems (OTA)Flexible and adaptableAbout usBE YOURSELF with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.Join our team and start your career journey with us as Front Office Manager (d / f / m)!We look forward to receiving your online application as Front Office Manager (d / f / m).Only applications with CVs written in Englishwill be taken into consideration.Your Contact PersonHR AssistantFront Office Manager Leonardo Lago di Garda Wellness and Spa, Italien#J-18808-Ljbffr