Requirements: English
Company: AVI-SPL
Region: Amsterdam , North Holland
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Roles and Responsibilities
Role: Audio Visual Operations Technician
Below are the roles and responsibilities that Contractors onsite AV MSP to execute in their day to day activities.
- Escalation contact for any AV equipment issues that other support teams at our client site cannot resolve on their own.
- Conduct maintenance and troubleshooting for AV systems.
- Manage and coordinate physical installation of AV equipment.
- Execute ad hoc AV installation requests.
- Decommission and transport AV equipment for room refreshes.
- Manage and upkeep AV storage and spare stock across EMEA
- Manage AV equipment shipping and receiving across our clients European offices.
- Troubleshoot and maintain integrated audio systems in conference rooms (QSYS, AES67, DANTE).
- Communicate any configuration change to the client and create backups.
- Troubleshoot and repair Crestron hardware and software (post-programming)
- Experienced in Crestron Toolbox and related hardware support (including but not limited to DM, NVX, Touch Panels, TX/RX pairs, HDMD, HDBT etc.)
- Track all requests and issues through Zendesk ticketing and communicate with the team through Slack
-Ensure that the correct information is being logged in all tickets
-Provide data to aid FTE in delivering specific reporting metrics
-Monitor AV ticketing queue and resolve tickets in a timely manner
-Monitor Slack channels and communicate needs and updates to the team
- Google Meet Admin support.
- Assist with commissioning and turn over of new conference rooms and specialty spaces.
- Troubleshoot and repair LED wall equipment (Sedna, Samsung, Planar).
Qualifications and Skills
- Comfortable working within Enterprise Google Suite(software and hardware).
- Experience installing and maintaining audio visual equipment in a corporate environment and an understanding of audio/video signal flow.
- Experience working with Crestron equipment, audio DSPs and Dante/AES67 microphone systems.
- Experienced with all aspects of Commercial AV installation including cable pulling, rack building, cable management, various types of terminations (RJ45,DB9), structural accommodations/modifications, device installation, etc.
- Experience working with Crestron control and video distribution systems.
- Ability to load system code and firmware.
- Ability to troubleshoot configuration issues.
- Experience working with QSC and Shure audio systems.
- Ability to load and configure DSP projects.
- Ability to troubleshoot configuration issues.
- Experience working with LED walls Ability to troubleshoot hardware related issues
- Demonstrated project management experience with large projects, organizational skills and an ability to maintain standards.
- Experience working with and managing various vendors, suppliers and integrators.
- Understanding of networking technology, video transmission over network.
- Experience working with Mac OS, Windows, and Chrome OS.
Interpersonal Professional Attributes
- Willingness to embrace our clients culture of giving and receiving candid feedback from colleagues.
- Ability to adapt and work well with varied personalities.
- High level of professionalism and maintaining composure under pressure.
- Proven ability to work independently with minimal supervision; must be a motivated self-starter who can initiate ideas and take ownership of work.
- Effective oral and written communication skills and ability to communicate escalations/project statuses to site leads.
- Ability to work well in a team environment, including talent, producers, and directors, under strict time deadlines.
Current Technical Requirements
Google Meet / Conference Room Hardware
ASUS Google Meet Kit
Google Series One Room Kit
Chromebase for Google Meet
Google Meet qualified peripherals
Desk27
Board 65
Crestron
QSC
Shure
Cisco
LED Walls
Planar
Samsung
SNA
Sedna
Digital Signage
App space
Crestron Scheduling Panels
Logitech Tap
Installed Audio Systems
Soundtrack your Brand
QSC
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