Requirements: English
Company: OTB Group
Region: Sanremo , Liguria
JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.
Jil Sander is looking for the perfect profile as Client Advisor for the Outlet in The Mall Sanremo.
Main Responsibilities:
- Welcome and serve the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, Storytelling etc.
- Demonstrate brand and product knowledge, based upon the training program provided, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect), and attempts to convert them to sales.
- Develop and maintain effective one-on-one relationship customers, using also digital tools.
- Deal effectively with customer queries and after sales care, liaising with the manager when necessary.
- Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes, Previous order history, All follow up information related to closing the sale.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
- Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones.
- Excellent attitude for Teamwork and Team spirit.
Life Skills:
- Strong communication skills in at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
- Strong attention to details
- Results-driven and customer focused
- Time management
- Problem solving
- Flexible availability including weekends, and holidays
Requirements:
- 1-2 years of experience in the luxury fashion
- BOH knowledge
- Proactivity, enthusiasm, fashion knowledge and problem solving
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