Requirements: English
Company: Global Blue
Region: Fiumicino , Lazio
Nature and aim of the position Refund Global Blue TaxFree Forms at a Global Blue Refund Point. Main duties andresponsibilities Verify and refund Global Blue Tax Free Forms Ensure a satisfactory experience for our customers Preventrefunding mistakes and fraud Prepare reports as needed ObserveGlobal Blue policies, guidelines and procedures The position maybe part of a Downtown Cash Refund Office Specific skills andknowledge - Must be fluent in English. - Must be fluent in Italian.- Other helpful languages in order of relevance: Chinese, Koreano -Must be dedicated to service and customer satisfaction - Must beexperienced in using office software - Must be trustworthy tohandle large amounts of cash - Must have a clean criminal record -Must be able to handle stress - Must be nimble but thorough - Mustbe a good team player - Must be flexible in terms of working hours- Previous working experience is a plus - Non-resident in the last5 years in non-EU countries (airport fulfilment). Main KPIs -Number of refunded transactions - Refunding mistake ratioBackground and Education - Helpful: a commercial background -Helpful: experience in face to face customer contact - Helpful:experience in managing tills - Helpful: airport experience -Helpful: customer service experience