Requirements: English
Company: myGwork
Region: Barcelona , Catalonia
This job is with AXA Investment Managers, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Are you looking for a job and do you speak native Italian and English?
We offer you the opportunity to work in a multinational company.We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team.How will be your day by day with us?The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation.The main tasks are:To know in detail the different type of policies of our clients and apply the corresponding conditions in each caseAdvice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers'' policyDealing with different customer types with confidence irrespective of their status, culture or behaviorCoordinate all necessary actions to resolve client''s requests: handle international telephone calls and emails, register cases and document actions into our computer-based system, organize appropriate action and ensure the closure of each fileEncourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client''s situations to staff, clients and customers as required.Advising on medical claims decisions, when necessary, actively adding to safe, cost effective service deliveryEncouraging excellent communications to all job interfacesEnsuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.The Job is perfect for you if you have:Ability to effectively communicate in ITalian and English to
Level.The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.Excellent customer service skills.Willingness to take initiative and use judgement to solve problems and case workExcellent organisational and time management skillsAbility to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviorsFlexibilityThe ability to get things done / deliver results to agreed customer standardsComputer literate. (Including using Word and Excel)Excellent keyboard/talking & typing skillsPressure absorption, at times you will be under a great deal of pressure through seasonal workloads.You will need to be able to deal with situations calmly and still focus on delivering great service.Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.Who we are:Were AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive offering solutions and services that make sure were always at peoples side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, were always looking at new ways to offer seamless and reassuring experiences when it really matters.Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)