Requirements: English, Italian
Company: TN Italy
Region: Lombardy
Social network you want to login/join with:col-narrow-leftClient:Cross Border TalentsLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:19117581d65eJob Views:3Posted:23.05.2025Expiry Date:07.07.2025col-wideJob Description:Cross Border Talents is looking for Italian speakers to work remotely as Customer Support Advisors in Portugal, focusing on technical and sales support.Key ResponsibilitiesHandle incoming customer requests via telephone, email, and chat, logging details into case management systems and providing timely responses within SLA.Ensure high customer satisfaction by actively updating customers on their requests and resolutions, aiming for top satisfaction survey scores.Provide high-quality post-sales customer service, including handling delivery issues, warranties, and refunds.Support inbound sales efforts by promoting products to increase revenue while maintaining excellent customer service.Achieve quarterly sales goals while delivering a positive customer experience.Manage orders and follow-ups, ensuring all required data is accurately captured in CRM systems.Candidate ProfileExcellent communication skills, empathy, and team spirit.Tech-savvy with the ability to adapt to new technologies.Previous customer service experience preferred.Experience in sales is a plus.Availability to work rotational shifts.Salary and BenefitsBase salary (gross): 1050 euros x 14 months.Performance bonus (gross): up to 225 euros.Health insurance from day 1, free after 6 months of contract.Work ScheduleMonday to Saturday, including bank holidays: 08:00 to 19:00, rotational shifts.Days off: Sunday and one rotational day.Contract Details6-month contract with the possibility of renewal.#J-18808-Ljbffr