Requirements: English
Company: TN Italy
Region: Vercelli , Piedmont
Social network you want to login/join with:Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience, Vercellicol-narrow-leftClient:Amazon Development Centre Italy SRLLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:e0ab57d77595Job Views:2Posted:23.05.2025Expiry Date:07.07.2025col-wideJob Description:Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Europe.In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products lifecycle (from product development, to deployment, to support & service), embodying Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform stand-alone work-cells into end-to-end integrated solutions that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.Successful candidates will have strong experience in technology development and testing with mechatronics equipment.This position is responsible for the schedule, scope, and cost planning for large-scale fulfillment technology and robotics projects into both live and new fulfillment centers across Europe. As Sr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation, commissioning, deployment, ramp-up, and support of the MSP products in the field. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality, and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.Come help us make history!Flexible locations across the EU (Italy, Germany, Spain, France, and the UK).Key job responsibilitiesYou will manage the development of project plans and technical solutions which may be definedYou will influence internal and external partner teams and suppliersYou will own the strategical definition of the technologies and the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost, and product performance. Projects may span organizations or geographies in support of a business objective, including managing contractors and vendorsYou will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms, and delivering efficiencies across deployment execution and machine performance, based on your own observations and the voice of the customerYou will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teamsThis is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 75% or moreA day in the lifeIn this role, you will focus on deployment project management and product ramp-up support. You will collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product is ready for deployment and capable of meeting business requirements. You will travel to project sites, collaborate virtually and in person, manage project schedules and budgets, and work on continuous improvement activities. You will also develop your professional skills and collaborate with your team to improve the services you are responsible for.About the teamThe CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from internal customer insights to validate, deploy, and support MSP solutions globally, maximizing solutions readiness and customer satisfaction. The team maintains accountability in the field towards internal customers, enabling vertical integration and lifecycle management of MSP solutions across three pillars: Quality Assurance, Deployment & Ramp-up, and Support. Each pillar has specific responsibilities, from qualifying solutions to on-site implementation and ongoing support.BASIC QUALIFICATIONSBachelors degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degreesMore than 5 years experience and strong