Company: Omega CRM, A Merkle Company
Region: Castelln de la Plana , Valencian Community
Omega CRM Consulting is looking for a Content Tagging Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies.
The Tagging Steward Service supports global tagging framework implementation, manages tagging incidents and solves questions related to tagging across multiple platforms. The tagging specialist will work with business stakeholders to to explain the importance of quality tagging on the business performance
Main tasks
- Respond to questions and address issues raised by the tagging community
- Run reports to analyze tagging implementation across platforms
- Support dashboard and report setup for capability tracking and ongoing projects
- Assist in the creation and submission of tagging project demands
- Manage tagging values updates and maintain internal tagging sheets
- Maintain tagging master data document frameworkMonitor and report on tagging project progress
- Identify and support mitigation of potential risks and issues for assigned projects
- Escalate technical issues to appropriate support teams and manage incidents via MyServices
- Support setup, delivery, and debriefing of workshops focused on all TA champions (Tagging & Attributes)
- Help refine processes for Brand Attributes updates, including submission dates, workshop planning, execution, and follow-up
- Support setup, delivery, and debriefing of monthly touchpoint AM&T proposal meetings
- Assist in implementing enhancements to systems, processes, and tagging attributes
- Ensure systems are fully functional for performing and tracking tagging across all channels
- Assist in creating tagging communications and training content
Required Skills & Experience
- Strong understanding of metadata management and tagging principles
- Experience with content management systems and digital asset management platforms
- Proficiency with Microsoft Teams, SharePoint, and the Microsoft Office suite
- Excellent communication and presentation skills
- Strong analytical abilities and attention to detail
- Experience in creating training materials and conducting training sessions
- Ability to collaborate effectively with stakeholders at various levels
- Bachelor and/or Masters degree in Information Management, Business administrator, Computer Science or comparable
- Solid experience in customer service
- Understanding of knowledge representation and Semantic Web technologies (RDFS/OWL, RDF, SPARQL, SKOS, etc.) including ontology/taxonomy modelling and data integration
- English fluent in written, reading, speaking. German or additional language will be a plus
- Analytic & Organization skills and ability work under pressure.
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, ).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and weve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.