Requirements: English
Company: JR Italy
Region: Milan , Lombardy
Social network you want to login/join with:Responsibilities:User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.Expertise in MAC OS and Windows OS platforms.Aptitude and ability to learn and adapt quickly to new technology and business requirements in a fast-paced, dynamic global environment.Troubleshooting Mac devices and knowledge of troubleshooting Windows devices.Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and mobile devices (IOS/Android), along with peripherals.Support and troubleshooting of TCP/IP networking in a global environment, including LAN, WAN, and VPN.Understanding and adherence to security policies and best practices.Resolve complex incidents using documented solutions, managing work items to completion with minimal supervision.Collaborate with senior team members to learn new skills, seek help, and escalate issues as needed.Understand Salesforce configuration and capabilities, including changes and system implications during releases.Manage Salesforce operations such as user management, custom objects and fields, data migration, workflows, validation rules, page layouts, and troubleshooting Apex and integrations.Handle support requests efficiently, focusing on customer satisfaction.Maintain compliance with security policies, SOX procedures, and change management controls.Communicate effectively via team meetings, calls, email, messaging, and social media.Train team members in formal and informal settings.Provide technical support at the TechBar, diagnosing and repairing technical issues.Ensure the TechBar is well-maintained and stocked.Document repairs and services accurately.Maintain a positive, professional attitude to ensure high service quality.Qualifications:High school diploma or equivalent.A+ certification or similar technical certification preferred.At least 2 years of technical support experience in retail or customer service.Strong customer service and communication skills, capable of explaining technical concepts to non-technical users.Excellent problem-solving skills for quick and effective issue resolution.Knowledge of Windows, Mac OS, iOS, and Android operating systems.Ability to work independently and collaboratively with a positive attitude.#J-18808-Ljbffr