Helpdesk Senior Team Lead with German

Budapest , Budapest, Hungary

Type: n/a

Category: Customer Service & Support

Requirements: English, German
Company: BP Energy
Region: Budapest , Budapest

Entity:

Finance

Job Family Group:

Finance Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It''s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), youll be fully connected into the world of bp. Youll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. Theres a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, were with you.

Join our Procurement Team and advance your career as a

Helpdesk Senior Team Lead

In this role You will:

• Take ownership on professional guidance, technical development and mentoring to the Level 1 Hungary Teams, including taking the lead in organizing training / refresher learning sessions to new joiners and Level 1 helpdesk teams

• Proactively deepen collaboration among myProcurement Level 1 teams with Level 2 Helpdesk Teams and myProcurement Digital Experience team

• Be the primary contact and/or work with cross function teams for the highest priority issues/the highest sensitivity cases

• Support the myProcurement Manager in escalation handling

• Collaborate with various Operational Excellence teams e.g. myProcurement Digital Experience, S2C Excellence team and P2P Operational Excellence team to improve FBT Procurements ability to implement within Procurement systems and operations

• Contribute to the implementation of the Excellence & Experience and myProcurement organizations strategy by delivering on the priorities of he organization

• Support the myProcurement Manager in work optimization within the Teams, delivering against the targets set in the Performance Management framework

• Be the Subject Matter / Technical Expert for systems and processes within the myProcurement remit
• Extensive knowledge on end to end process for Source to Pay and a detailed understanding of FBT Procurement execution strategies
• Lead and manage the myProcurement Level 1 Team Lead(s), Senior Analysts and Analysts, and improving the team''s skills as needed via coaching and continuous improvement activities
• Oversee and manage myProcurement teams in Hungary
• Focal point for key deployments involving changes to Businesses, FBT S2C Procurement, P2P Procurement Operations and other areas as appropriate.
• Develop the training strategy including: Audience, Schedule, Content, Facilitators

What You need to be successful:

• Recognised professional qualification in a business or finance field or similar field.
• Experience in continuous improvement tools and techniques such as Kaizen, Lean or Six-Sigma, Agile

• Relevant educational background or equivalent experience

• 6 -10 years of experience in Procurement Operations or equivalent
• 3+ years of leadership experience and demonstrated leadership capabilities
• Expert in S2C and P2P systems, processes and deployments
• A deep understanding of the Procurement Organization
• Excellent communication and interpersonal skills in English and German
• Experience leading and implementing strategic solutions within cross functional teams.
• Able to handle high volume and wide variety of activities
• Strong conflict resolution skills
• Demonstrated ability to work cross organizationally to resolve complex issues
• Strong project management experience
• Experience working cross culturally in an international environment
• Resilient and experienced in working in multi-faceted environment
• Strategic capability as ability to devise a strategy
• Uses influence and communication skills to enable planning and decision making
• Experience leading high complexity projects

At bp, we provide the f

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