Requirements: English
Company: La Fosse
Region: Scheveningen , Zuid-Holland
Company:
They design, build and manage hybrid network solutions, unifying satellite, terrestrial and digital services into powerful and reliable solutions. Combaining managed and professional services - from logistics, delivery, installation to 24/7 customer support and proactive network management - with advanced digital technologies, including cyber security, IT, IoT/OT and cloud enablement.
Job Summary:
We are seeking a detail-oriented and customer-focused Application Support Analyst to provide technical and functional support for our business-critical applications. You will act as a key liaison between end-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems.
Key Responsibilities:
- Provide first- and second-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner.
- Monitor application performance and proactively identify and resolve issues.
- Troubleshoot functional and technical problems with applications and escalate complex issues to development or third-party vendors.
- Perform routine maintenance tasks such as patching, upgrades, and configuration changes.
- Document incidents, solutions, user guides, and support procedures.
- Collaborate with business units to gather requirements and support application changes or enhancements.
- Participate in system testing, release management, and deployment activities.
- Ensure compliance with service level agreements (SLAs) and ITIL processes.
- Assist in user access control and security management for supported applications.
- Provide training or guidance to end users as needed.
Required Skills and Qualifications:
- Bachelor''s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 2+ years of experience in an application support or similar IT support role.
- Solid understanding of enterprise applications (e.g., ERP, CRM, HRIS, financial systems).
- Strong troubleshooting and analytical skills.
- Proficiency in SQL for querying databases and analyzing data issues.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy).
- Experience with Windows environments.
- Basic knowledge of scripting or automation (PowerShell, Python, or shell scripting).
Preferred Qualifications:
- Experience supporting SaaS or cloud-based applications.
- Knowledge of software development lifecycle (SDLC) and Agile methodologies.
- Exposure to APIs, data integration, or middleware tools.
- ITIL Foundation Certification.