Requirements: English
Company: DiaSorin
Region: Saluggia , Piedmont
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Global Service System Specialist CLIA
Published on: Mar 23, 2025
Job Category: After Market Service
Employment type: Regular Full Time
Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we''ve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
Impactful Work: When you join Diasorin, you become part of a team that''s dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you''re passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We''re looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that''s shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Responsible at Global level for contributing to the improvement of WW Service/Application support relating to instruments of the assigned technology for DiaSorins Subsidiaries and Distributors.
Key Duties and Responsibilities
- Provide support (by telephone, email, etc. or directly in the field) to technical/application staff from subsidiaries and or Distributors, and manage/support troubleshooting activities;
- Train and regularly educate Service/Application Specialist/Technicians from subsidiaries and or Distributors concerning the use, installation, and maintenance of the instrumentation commercialized by DiaSorin, enabling them to operate effectively in accordance with defined, consolidated, updated, and standardized procedures;
- Collect feedback from the Service/Application technicians of subsidiaries, for the purpose of identifying potential hardware/software improvement requirements;
- Define the items and quantities of replacement parts for Car & Country Stock, in accordance with the approved procedure;
- Supervise and monitor the retrofit or field-upgrade activities of subsidiaries;
- Update the procedures for repairing/refurbishing;
- Update the Training Agenda or Binder according to the evolution of training requirements and technical considerations relating to the instruments;
- Make method files, assay protocols, and application protocols available in accordance with approved procedures;
- Verify the conformity of the final tests performed on instruments originating from suppliers, and file final test reports and analysis certificates to enable proper check-in of the instruments;
- Open non-conformities and monitor corrective action relating to instrumentation;
- Provide data relating to non-conformities, replacement parts consumption, and service indicators;
- Support hardware/software improvement activities and write technical documentation;
- Initiate the opening of new codes based on service requirements;
- Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies, and the Corporate Procedures.
Education, Experience, and Qualifications
- University degree or equivalent higher standard, preferably an academic degree in Biomedical Engineering or Clinical and Biological Sciences.
- Masters degree is a plus.
- Minimum of 2 years experience in the healthcare and sciences industry in an international context, preferably with diagnostic, medical devices, or pharmaceutical prior knowledge/experiences in a reputable Company in these fields.
- Experience in managing automat