Requirements: English
Company: Eurofins BioPharma Product Testing Italy
Region: Milan , Lombardy
Company Description With more than 900 laboratories,approximately 63,000 employees, over 200,000 analytical methods, awidespread presence in 60 countries and an annual turnover of 6.7BIL EUR, Eurofins is an international leading group in third partyanalytical services in the Pharmaceutical sectors, Food,Environmental and Consumer Products. Eurofins,due to strengthen itsMedical Devices division, in order to provide value to customersall over the world, is constantly looking for highly motivated andresults-oriented people who want to become part of a solid anddynamic reality. Job Description Eurofins BioPharma Product Testingis looking for an Application Support Specialist for European Team.The position is open to multiple Eurofins site locations ROLES& RESPONSIBILITIES: - Provide support for P1 to P4 issues andescalate the same to other teams incl. the vendor until aresolution is obtained. - Perform quarterly audit compliance tasksof the system along with reviews of the applications logs, audittrails and others for the assigned applications to meet GxPrequirements to ensure the general maintenance of the system. -Consult with the application vendor on an on-going basis andeducate the end users of best practices. - Perform testing andpatching of Windows updates on Servers and Test PCs and otherregular maintenance activities on the applications during weekendsto ensure the application is running at its optimal best. Supportlaboratory instruments. - Actively participate and execute therequired Business Continuity and Disaster Recovery tests. - Parttake in incident, change and problem management among other ITILservices and complete reports in co-ordination with the ComputerSystems Validation (CSV) team, Incident / Change (I/C) Managementteam and local lab QAs. - Develop documentation for the IT supportstaff in relation to the installation of the application and itscomponents, its diagnoses and put together a knowledge base ofcommon issues and their fixes along with FAQs. - Upon request,provide other departments with key application usage statistics sointernal billing to the labs can be done accordingly. - Provideapplication related reports (ex : up time, performance) toManagement as and when required and ensure SLAs are being met. -Research and test software updates / upgrades prior to installationto ensure compatibility with existing ones. - Provide technicalconsultation, training and guidance to the new and existing labstaff. - Participate in Eurofins Cloud Migration Project andsupport the labs during this phase. - Meticulously follow up withother departments to ensure work dependent on them is completed asrequired. - This position requires Business Travel of up to 10%during the first two years across Europe. - Ability to executeIQ,OQ and PQ protocol onsite or remotely is a necessity. - Hold theability to switch between Project and Operation roles as requiredand regularly report on its current status committing to timelines.Qualifications - Associates Degree in Computer Science orequivalent degree. - GxP, Data integrity and ITIL certificationswill be an added advantage. - Minimum 2 years of IT applicationsupport experience on the Chromeleon CDS preferably in a GxPenvironment. Experience in supporting any other laboratoryapplications will be an added advantage. - Strong understanding ofapplication architecture and its workflow. - An analytical andtroubleshooting mindset. - Support applications in a Windows andCloud environment. - Experience in validating applications to meetGxP requirements. - Good working knowledge of ITIL services andService Now. - Migrate laboratory applications from one domain toanother. Desirable Personal Qualities: - Multilingual abilities towork across our European Laboratories. - Good communication skills(oral and written) - Excellent interpersonal and organizationalskills. - Ability to work in a complex international environment. -Eager to learn and continuously develop personal and technicalskills. The resource will work from Monday to Friday, working hours8am to 5pm. We also are looking for willing to work duringnon-Business hours to resolve critical issues and / or undertakesystem / application updates and upgrades. Other Information -Possibility of Smart Working; - Flexible schedule; - Professionaldevelopment support. The type of contract will be permanent, thesalary will be assessed on the basis of the candidate''s profile. Toapply, it is necessary send a detailed Curriculum Vitae written inenglish, specifying the authorization to process personal data. CVswithout these requirements will not be considered. To learn moreabout Eurofins, please explore our website www.eurofins.com,www.eurofins.it