Requirements: English
Company: Brayton Global
Region: Mechelen , Flanders
Your tasks:
- Serve as a dedicated service desk agent, incident analyst, and problem solver.
- Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
- Maintain meticulous records of incident and problem information.
- Offer expert support both remotely and on-site, providing solutions where they are needed most.
- Play a pivotal role in PC environment reconfiguration and installation.
- Contribute to the creation of comprehensive operational support procedures.
- Craft technical content to enrich our knowledge database.
- Manage application testing and administration.
- Collaborate closely with system administration and database administration for seamless execution of tasks.
Your profile:
We value talent and expertise! To thrive in this role, you should bring:
- Proficiency in both French and English, unlocking effective communication channels.
- An ITILV4 certification.
- A minimum of 3 years'' hands-on experience in a similar position.
- Basic knowledge of network systems.
- Prior experience working with a ticketing system.
- Excellent proficiency in all Microsoft Office applications.
- A collaborative team spirit paired with a strong customer-centric mindset