Requirements: English
Company: Franke LLC
Region: Nowy Zmigrd , Podkarpackie Voivodeship
IT Support Specialist (Hybrid)
Date: Feb 16, 2025
About Franke
About the job
As IT Support Specialist, you are a member of an international team located in Sekocin Nowy. Your main task is to support IT users locally in four locations: the office in Warsaw, Sekocin Nowy, showroom in Janki, and warehouse in Sekocin Nowy. You will also interact with employees and IT Service Desk team members in other locations in EMEA.
- 1st and 2nd level support within the region for Standard Applications (M365, Adobe, and VPN Software)
- Joiner / Mover / Leaver handling with ServiceNow
- Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier)
- Installation, maintenance & provisioning
- VoIP
- Network support (LAN) and monitoring of WAN and server
- Mobile devices and contracts
- Introduction & training
- License Management
- Team member of projects
- Local contact for Platform Services
- Quotes and order process of hardware
Requirements
- Additional trainings for Microsoft (MCP level) and Cisco / Meraki
- Experience in managing warehouse IT systems
- Min. 3 years of work experience in the IT Service Desk area
- ICT service operations
- Basic ITIL knowledge
- Broad technical skills in hardware, OS & software (Microsoft)
- Basic technical skills in Server OS, network, storage (SAN, NAS)
- Basic application architecture know-how
- Proficiency in Polish and English
What we offer you
- A chance for professional development
- Work in an international environment
- Flexible working time (from 7 AM to 5:15 PM)
- Home office options (Mandatory 3 days per week onsite)
- Remote working from anywhere
- Social benefits such as:
- Benefit platform
- Medicover private medical care
- Multisport Card
- Life insurance
- Discount for Franke products
- E-learning platform
- Co-financing of glasses
- Co-financing of 14-day holidays (Wczasy pod grusza)
We look forward to your first contact. Please apply using the "Apply" button below. Thank you very much.
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