Requirements: English
Company: Galileo Global Education
Region: Pavia , Lombardia
Galileo Global Education Italia is seeking for: CRMSpecialist We are looking for a CRM Specialist with 23 years ofexperience in CRM projects based on salesforce, contributing from afunctional perspective. The ideal candidate has a consultingbackground and experience with international users. This roleincludes translating business needs into Salesforce solutions,optimizing CRM processes, and supporting end users across variousregions. Experience with Salesforce Marketing Cloud isadvantageous. Key Responsibilities Collaborate with stakeholdersto gather and document business requirements for CRM enhancementsand new functionalities Configure and customize Salesforcesolutions to align with business processes. Act as the bridgebetween business and technical teams, ensuring successfulimplementation of CRM solutions. Support and train internationalusers on Salesforce best practices and new system features. Workclosely with development teams to define functional requirementsfor customizations and integrations. troubleshooting, andresolving CRM-related issues. Ensure data integrity andgovernance within the CRM. Stay up to date with Salesforcereleases and local releases and recommend relevant updates orenhancements to stakeholders. Coordinate and define UAT testingphases of involved projects with business stakeholders &development teams. Support or collaborate on Marketing Cloudinitiatives if applicable. Required Skills & Experience Degree in Economics/Engineering/Computer Science or equivalentknowledge/experience Fluency in spoken and written English andItalian 23 years of experience working on Salesforce projects(Sales Cloud & Service Cloud based projects). Experience inan environment with exposure to multiple CRM projects (experiencein consulting is a plus). Proven ability to work withinternational users and cross-functional teams. Strongunderstanding of Salesforce configuration (flows, validation rules,custom objects, reports, dashboards). Excellent analytical andproblem-solving skills. Strong communication skills, with theability to explain technical concepts to non-technical users. Ability to work in an agile or iterative project environment (basedupon the project nature) Preferred Qualifications Reasonableknowledge of French is a plus. Experience with SalesforceMarketing Cloud (Journeys, Email Studio, Automation Studio). Experience working with the Atlassian suite (Jira Project, JiraService Management, and Confluence). Salesforce certifications(e.g., Salesforce Administrator, Salesforce Consultant, orMarketing Cloud certifications). Contract and compensation to bedefined. Workplace: Milan (city center) According to GDPR 679/16 weinform you that the treatment of Personal Data contained in yourresume will respect the principles of legality, fairness andtransparency and protection of your privacy and your rights. Weonly use the personal data we collect for the recruitingactivities, such as your name, surname, address, email address,educational and employment background and jobqualifications.