Requirements: English
Company: Medit
Region: italy, italia ,
Fulfill Your Potential at MEDIT a Leader in 3D Digital Solution!MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.Please visit www.medit.com to find out more about our vision.(Position)CX Specialist - ItalyAbout The Role:CX Specialist involves providing technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person. Strong communication skills, bilingual proficiency (English and Italian), and the ability to travel are key requirements.(Responsibilities)Provide technical customer support via regional ticketing systems, email, live chat, and phoneProvide guidance on the use of MEDITs 3D scanners and software to maximize customer satisfactionEnsure all customer interactions are managed professionally and within the specified response timeOn-the-ground support by visiting dealers and clinics across the regionContribute to Dental Shows by offering expertise and supportCreate and update the Help Centers troubleshooting guidesEngage with customers on social media platforms, responding to inquiries and comments in both English and ItalianCollaborate with a diverse team, sharing insights and driving improvements in customer service processes(Requirements)3+years of customer service experience in dental/digital healthcare industriesStrong understanding of dental workflows and technologyNative in Italian and Fluent in EnglishEligible to travel abroadStrong communication skills(Preferred)A degree in dentistry (including dental hygiene, and dental technology)Work experience in relevant industriesProficient in SAP(Work Location)Remote work(Required Documents)CV (in English)(Selection Process)CV Screening > Screening Call > 1st Interview > 2nd Interview > Salary Negotiation > OnboardIn case you do not have a resume, you may download the MEDIT resume template below.Job ApplicationThe following position is screened on a rolling basis and may close once the position is filled.Any false information in the resume may lead to termination of the employment contract.