Requirements: English
Company: WIPRO IT SERVICES POLAND Sp. z o.o.
Region: Warsaw , Masovian Voivodeship
- Paid, several-month internship program with flexible work arrangements.
- A chance for long-term cooperation - there is an intention to offer you a full-time job.
- The opportunity to gain skills, knowledge and experience while working in international teams.
- A clear path of development from the first day of work and Buddy''s help in a new workplace.
- Specially tailored training program.
Our requirements
- Fluent communication and writing skills in English and German.
- Student of last year of studies.
- Education in the IT field is preferable but not a must.
- Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
- Paid, several-month internship program with flexible work arrangements.
- A chance for long-term cooperation - there is an intention to offer you a full-time job.
- The opportunity to gain skills, knowledge and experience while working in international teams.
- A clear path of development from the first day of work and Buddy''s help in a new workplace.
- Specially tailored training program.
,[To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English., Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and adhere to all service management principles., Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation., Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).] Requirements: Communication skills