Requirements: English
Company: Grafton Recruitment
Region: Krakw , Lesser Poland Voivodeship
technologies-expected :
responsibilities :
- Serve as the primary Salesforce system administrator, managing users, permissions, and security settings.
- Maintain and configure custom objects, formula fields, workflows, and approval processes.
- Ensure accurate and efficient data imports/exports, maintaining high data quality.
- Oversee Salesforce updates and releases, ensuring smooth implementation.
- Optimize Service Cloud features such as Cases, Knowledge Base, Omni-Channel, and Live Agent.
- Collaborate with Support and Technical Services teams to streamline case management processes.
- Maintain and monitor Service-Level Agreements (SLAs) within the platform.
- Work with Professional Services teams on resource management, project tracking, and service deliverables.
- Identify opportunities for process automation using Flow, Process Builder, and workflow rules.
- Provide training, create user documentation, and support employees on best practices in Salesforce usage.
requirements-expected :
- 3+ years of experience as a Salesforce Administrator.
- Strong expertise in Salesforce Service Cloud administration.
- Experience in Professional Services Automation (PSA) solutions within Salesforce is a plus.
- Salesforce Certified Administrator required.
- Salesforce Service Cloud Consultant certification preferred.
- Proficiency in Salesforce Lightning Experience and integration best practices.
- Knowledge of case management systems, SLA tracking, and customer service operations.
- Basic understanding of Salesforce APIs and middleware integrations.
- Fluency in English.
- Bachelor''s degree in Computer Science, Information Systems, or related field preferred.
offered :
- Competitive Health Benefits (with dental care)
- Flexible Work-Schedule
- Paid Time Off for Volunteering and for Your Birthday
- Hybrid Working Environment
- Regular Company Town Halls to Keep You Informed
- Opportunities for Career Growth and Advancement
- High performance equipment, access to high performance data centers to effectively proceed with your tasks
- Competitive salary (discussed individually depending on qualifications)
- Work in international team of talented and energetic people with clear setting of tasks, flexible communication between colleagues on work issues
- Professional trainings and education, including courses and conferences out of the company, internal educational platform
- Purchasing required software and literature by employee''s request
- Excellent professional and career opportunities