Requirements: English
Company: Loro Piana
Region: Capri , Campania
POSITION We are seeking a seasonal Client Advisor tojoin our team in Capri for the Sea Resort. The Client Advisorrepresents the Company with clients in our Boutique. He/She is aprofessional in the sales of luxury goods and is responsible forthe satisfaction and loyalty of every customer. He/She cooperatesfor reaching the qualitative and quantitative goals set in theirStore. JOB RESPONSIBILITIES - Is polyvalent, constantly operatingto serve the store, with the aim of achieving the highest customersatisfaction. - Is aligned to the style and to the Brandqualitative standards during the whole sales process andafter-sales - Cooperates with colleagues in order to create apositive environment and pays attention to performance level -Receives and displays the products according to procedures -Constantly maintains a tidy working place according to the Companyguidelines Sales - Is responsible for the sales process followingthe Company standards - Provides and maintains a high level ofcustomer service - Manages commercial relations with clients inorder to ensure the highest level of satisfaction. Clientmanagement & CRM - Ensures the after-sales service with thesame level of efficiency and care, in order to maintain the clientssatisfaction and loyalty with the aim of promoting the Brand image- Manages claims with supervisor support - Turns every touchpointwith customers into a positive situation, always promoting Brandimage - Communicates to the Management the collected informationregarding clients - Executes the follow up of clients requestsProduct & Visual - Participates to product presentations -Deeply knows all products of his/her category and is updated on allthe product categories in store - Ensures the appropriate care ofthe store PROFILE - Experience as Client Advisor in a luxuryboutique - Alignment with Loro Piana brand and products - Strongluxury touch and approach - Excellent interpersonal andrelationship building skills - Strong clientellingskills