Requirements: Hebrew, English
Company: portugal.xpatjobs.com
Region: Lisbon
Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specialising in luxury products. This is a leading sleep company selling high quality mattresses and bedding.Your responsibilities and impact as a Customer Service Agent will be:Your mission is to support clients activities by offering world-class service to their customers. You will work on projects of top prestigious and worldwide brands.Answer incoming queries from customersIdentify issues and provide solutionsEnsure high level of customer satisfactionRecord data in the CRM systemAd-hoc supportBe a team player and participate in the success of the team and projectSkills, qualifications, and interests you need to succeed in this role:You have a native level of Hebrew and a good level of EnglishYou have EU citizenship or hold a valid work permit for PortugalYou are motivated, reliable and committed in your workCustomer service and quality is part of youYou have a drive for excellence and professionalismYou have excellent communication skillsYou are a real team player and willing to work with many other nationalitiesWhats in it for you?Type of contract: a long term fixed term contract, renewable every yearWorking hours: 40h/week (8h/day) from Sunday to Thursday, from 10:00 am to 19:00 pmSalary conditions* 2 options:Including free accommodation (shared flat, all bills included): 1400 gross/monthExcluding accommodation: 1700 gross/monthPrivate health insurance after 6 months of contract (additionally to standard insurance)Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)Relocation support for international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upHelp in paperwork, opening bank account, etc. upon your arrival.A company which fully supports you and wants to make your experience greatFree Portuguese lessons, cooking classes, sport activities and social events organized by the companyA dynamic, open minded and multicultural environment, including 82 different nationalitiesA great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environmentA company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from a different projects to QA, Team Lead or Supervisor rolesYour Future Company:Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here!Our client is recognized as the Best Customer Service Solutions provider in the world and they are looking for motivated candidates to join their international team, including 82 nationalities.Located in Lisbon, you will find a company which takes care of you. From your career development, language skills, accommodation to your social integration.The Lisbon experience encompasses many things. Lisbon offers all the enjoyments you would expect of a Capital, yet with half the fuss of other European capitals. Are you into neighborhood festival or into sunset watch from the old Moorish castle? Lisbon has definitely a lot to offer and give the opportunity to enjoy different lifestyles.What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous caf cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentThis project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you!