Job overview
We are looking for a Ticketing Support Specialist to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.
Main tasks responsibilities
The Ticketing Support Specialist is responsible of the creation and the maintenance of ticket shops on behalf of event organizers:
Creation of organizers accounts
Creation and maintenance of product catalog:
Management and upload of multilingual online content
Management and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.
Mapping of third party providers interfaces and data elements
Validation of content and integrity of online ticket-shops
Stock and rate grid management
Validation of Event venues/stadiums
Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
Any additional task relating to ticket-shop creation / lifecycle
Creation and resolution management of support tickets
Monitoring of daily scripts and monitoring of resolution in coordination with internal teams
Participation in UAT for new IT projects covering Organizer ticket-shops
Requirements
Post-secondary degree (2 to 3 years)
Languages: Spanish English - ideally, mastering of a third language
Extremely rigorous, great sense for detail, excellent writing skills
Ownership, autonomy
Ability to adapt to a fast-paced and ever-changing environment
Ability to be quickly efficient with IT software, tools and UIs
Willing to travel