Requirements: English, French
Company: Undutchables
Region: Rotterdam , South Holland
Job description As a Customer Support Specialist your responsibilities will include: Providing support to customers after the onboarding process and following project delivery. Acting as the first point of contact for customers in case of any issues (support desk). Conducting on-site training for users to ensure they effectively utilize client's systems. Managing small follow-up projects, ensuring customer needs are met. Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems. Drafting and managing Service Level Agreements (SLAs). You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority. Requirements We are looking for a driven professional. No IT background required, but some technical affinity is a big advantage. Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly. Strong analytical and problem-solving skills with attention to detail. Eagerness for professional growth and a proactive, independent work ethic. Customer-focused attitude with a commitment to providing excellent service. Familiarity with software is a plus. Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well. 32 or 40 hours per week availability You live in the Eindhoven area Please note that we are unable to provide sponsorship for this role. Working conditions Our client offers a range of great benefits: Hybrid working after onboarding 8.5% holiday allowance Direct contract with our client Pension scheme to secure your future. Working from home allowance 26 holidays to make the most of your work-life balance. And of course, the opportunity to be part of a fun, fast-growing, and multicultural organization that values its people. Company description Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.