Requirements: English
Company: Xiaomi Technology
Region: Monza , Lombardy
Responsibilities:- Daily management: work order monitoring and KPI operation improvement and service cost analysis -KA relationship maintenance: organize regular service meetings in the region, align agents, and share service performance, process, and policy information - Service provider management: Identify abnormal service problems and coordinate with service providers to develop improvement plans, and assist service managers in business-related control - Process execution: Headquarters and regional policies, processes, benchmarks are released, and service station implementation is monitored. Organize and export local service operation processes according to the Italian local after-sales services network and requirements. Requirements:- Mature after-sales services channel management experience - Familiar with after-sales business processes, standards and service provider management models - Strong communication and problem solving skills - Fluent in English and Italian.