Technical Support

Acireale , Sicily, Italy

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: BaxEnergy
Region: Acireale , Sicily

Company Description
Software solutions for energy and beyond

BaxEnergy is more than just a technology company. Our mission is to leverage technology to make people''s lives and the world we live in more sustainable. We are looking for talented people who stand out and who are eager to do the best job of their life while supporting others in doing the same. Our team values cross-team collaboration and the innovation that each member can bring. We believe that different backgrounds, experiences and perspectives can help us think big, drive innovation and succeed together.

BaxEnergy provides software solutions for the visualization, analysis and optimization of cross-technology renewable energy power plants distributed all over the world. The company provides extensive domain expertise combined with the latest intelligent technology to develop next-gen asset management platforms. More recently, the company has developed technologies and products for energy trading, power forecasting, industrial battery storage management and other solutions for the management and monitoring of charging stations for electric vehicles. The monitoring platform, Energy Studio Pro, enables its owner to fully monitor and remote control wind, photovoltaic, hydroelectric and geothermal power plants, as well as co-generation plants, gas turbines, thermoelectric power stations and electric charging stations.

What We Do And How We Do It
Whenever we design a new feature, the development team focuses on one thing: the people who will use it. Our team values cross-team collaboration and the innovation that each member can bring. We believe this is the best way to create a product that is useful and which will fully satisfy our customers and with a lasting impact over time.

Job Description
We are looking for a Technical Support Engineer with proven experience in technical support, software troubleshooting, and customer assistance, ideally within the software or renewable energy sectors. The candidate, reporting directly to the Head of Technical Support, will be responsible for ensuring seamless operation of our software solutions, minimizing downtime for clients, and contributing to both daily support activities and strategic improvement initiatives.

Your Role
As a Technical Support Engineer, you will be the first point of contact for technical issues, providing timely and effective assistance to customers. You will diagnose and resolve software-related problems, collaborate with internal teams, and contribute to the continuous improvement of our support services.

Key Responsibilities:

• Troubleshoot and resolve software issues to minimize client downtime
• Document solutions and build a knowledge base for common problems
• Work closely with project managers and engineers to address client-specific needs
• Liaise with the Head of Technical Support to streamline processes and improve service quality
• Provide customers with guidance, best practices, and technical assistance
• Gather and report customer feedback to help enhance our products
• Collaborate with product and R&D teams to drive software improvements
• Maintain and update technical documentation, user manuals, and FAQs
• Stay up to date with the latest product developments and industry trends
• Participate in training sessions and workshops to enhance your expertise

What Were Looking For:

• Bachelors degree in Computer Science, Engineering, or a related technical field
• Strong troubleshooting and problem-solving skills
• Knowledge of renewable energy systems, monitoring platforms, or control solutions is a plus
• Excellent communication skillsable to explain technical concepts clearly
• A team player with strong collaboration skills
• Well-organized with keen attention to detail

We offer:

• Full-time employment with a competitive salary (RAL is based on your experience and capabilities).
• A dynamic and innovative environment placing a high value on teamwork
• Concrete opportunities for professional growth
• The chance to work with international customers
• Internal training programs (reskilling and upskilling)
• Unique and people-oriented co-working spaces surrounded by green spots benefits (IT devices, bar & restaurant, fitness and relax areas, video game room, parking lot)

Additional Information
Place of employment: Acireale
Working hours: 40 hours per week from Monday to Friday

The search is also aimed at candidates belonging to the protected categories under Law 68/199

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