Requirements: English
Company: Mercedes-Benz Group Services Madrid
Region: Madrid , Community of Madrid
MBGSM is characterized by being an agile and pioneering company. That is why we are looking for people who share our corporate values and who are motivated to grow in an international environment, forming part of the different areas of the company.
We are looking for new talent to join our Customer Operations department!
Would you like to work in a leading company?
Key Responsibilities:
- Reception of clients and suppliers calls (approximately 20 calls a day)
- Transference of the calls to an automatic survey of satisfaction (objective defined min. 50% and satisfaction of client/supplier 4,3/5)
- Resolution of clients and suppliers e-mails.
- Management of the incidences originated in AP/AR and MPC (via email, telephone, e-Ticketing)
- Follow-up of the incidences received through a tool called Phone-Ticket (in 48 hours).
- Creation and update of suppliers in SAP using the tool e-Ticketing in addition. (48h)
- Management of rejected invoices in 24 hours.
- Countable Analysis of clients and suppliers accounts.
- Solution of dunnings letters/legal cases.
- Execution of clients dunning via Cofico. /Emission of calls for unpaid debts.
- Duties on holidays when required and approved by the TL beforehand
Qualifications
Education:
- Business Administration Background or Tourism degree.
IT Skills:
- Basic level and some experience in SAP/FI
- Basic level and some experience in MS office tools, specially Excel
Languages:
- English mandatory.
- Multiples languages
Skills and Competences:
- Extraordinary oral and written communication skills.
- Problem solving and critical thinking skills.
- Outstanding collaboration skills with a proven ability to work cross teams to meet shared goals.
- Exemplary interpersonal skills.
- High quality and performance aspiration for oneself.
- Resilience and with ability to work under pressure and to manage stress.
- Proactive nature and flexibility to possible changes or new tasks and responsibilities.
- Proactive approach towards the clients and suppliers who are waiting for an answer from MBGSM.
- Prepared to assume challenges efficiently and focused on fulfilling objectives.
- Methodical and organized.
- Attention to details.
- Oriented to targets and results.
- Multitasking.
- Persuasiveness and determination, with negotiation skills and high energy level.
Conditions of the internship:
- 12-month internship with the possibility of semi-attendance, important: to live in Madrid
- 35 hours per week (important to be available for morning and afternoon hours from 8:00 to 16:00 during the 12 months)
- Flexible starting time
- Agreement and training provided by the company or agreement with current university
- 30 working days of holidays
WE ARE WAITING TO SEE YOUR PROFILE!
Thank you!