Requirements: English
Company: TN Italy
Region: Milan , Lombardy
Social network you want to login/join with:(Senior) Customer Success Manager (f/m/d), MilanClient: MARKT-PILOTLocation: ItalyJob Category: Customer Service-EU work permit required: YesJob Reference:4b663b619ba0Job Views:2Posted:06.05.2025Expiry Date:20.06.2025Job Description:Be bold, think big and grow with us! Based in Germany, Italy, and the US, MARKT-PILOT is a fast-growing, high-tech SaaS startup that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence. Our software sets a new standard in the spare parts business by enabling comprehensive market transparency for the first time. Italy is our newest office, and you will play a crucial role in our growth from day one. Use your skills to help us build an incredible company culture and bring market transparency for parts pricing to Italy. As a small team, you will have the unique chance to grow with us. Show us your potential, be part of the team, and take your career into your own hands. Join us as a (Senior) Customer Success Manager (w/m/d) and help our client maximize the potential of our solution!Your Mission:Support our customers throughout their entire lifecycle with our MARKT-PILOT solutions.Organize and facilitate customer workshops.Create and present data analyses independently.Assist team members with data processing and customer appointments.Analyze potential churn risks, identify causes, and develop strategies for improvement in collaboration with the team.Deepen customer relationships to support sales opportunities and upselling.Your Win:Receive comprehensive onboarding tailored to you, enabling you to start effectively.Actively influence the company''s success by working closely with customers and ensuring optimal software utilization.Be part of an international team, gaining insights into a rapidly growing B2B SaaS scale-up and growing with us.Your Skills:Reliable and confident in customer dealings.Customer-oriented with a service mindset.Enjoy working with large datasets, Excel, and presentations.Capable of simplifying complex processes with a strong customer- and data-driven approach.Master''s degree or equivalent in a technical or business field.Several years of experience in a similar role preferred.Excellent Italian and English skills.Your Benefits:Fast feedback and personal growth opportunities.Modern, open startup culture with room for creativity.Dynamic, supportive, and motivating team.Flexible working hours and hybrid work options, with 3-4 days on-site.30 days of vacation included.You will be among the first hires in our Italian office, with many opportunities to learn and contribute.Join us and be part of MARKT-PILOT Italia''s ambitious journey. Fly with us. Become a MARKT-PILOT now!#J-18808-Ljbffr