Requirements: English
Company: Vertiv
Region: Milan , Lombardy
Who are we?
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increase demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are now looking for a Thermal Engineer to join our team in Milan!
What will you do in our team?
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Assist back office to schedule, plan and close any works as required, using established work flow procedures.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer''s premises where possible
- Report sales or service leads to the proper department.
- Support company vision and management decisions.
- Ensure that all ISO 9001, ISO 14001 and ISO 45001 agreed processes are followed
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued and keep calibrated as requested
- Work as part of the service team and support business needs.
- Provide a positive influence to peers
- Provide on site technical assistance with difficult problems
- Work closely & assist department managers, salesman, contracts engineer & managers with their day-to day operational duties.
- Attend customer meetings as required
- The employee ensure that any activity, task and responsibility required by role in terms of Export Compliance, Import Compliance, EU Arrivals and Despatching, as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself.
What will make you successful?
Good experience of working in a technical service environment with Thermal equipment or similar but the right personality is equally important.
- Computer skills including all Microsoft Office associated programs such as, Word, Excel, Outlook
- Previous environmental service experience
- Excellent customer service skills
- Strong communication skills
- Self-starter, ability to plan, organise and manage time effectively with ability to work under pressure.
- Clean valid driving licence.