Requirements: English
Company: SGS
Region: Pavia , Lombardy
We are SGS the world''s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will
- Act as liaison between our strategic clients and our global laboratory network
- Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
- Provide technical support and guidance to maintain the highest level of customer satisfaction
- Act as project manager for specifically assigned global client testing programs
Primary Responsibilities:
1. Client Management & Communication
Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:
- Identify appropriate location(s) to execute the work and confirm capacity and capabilities
- Ensure clients understand and agree with SGS technical approach to the contracted work
- Maintain best-in-class communication between clients and the SGS Pharma laboratory network
- Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders
2. Project Management & Coordination
- Prepare project plans, support or directly manage (multi-site, multi-region) client projects
- Participate in project kick-off as Technical Client support (i.e. act as the voice of the customer )
- For specifically assigned global client testing programs act as Project Manager / Technical Liaison during full execution of the work
- Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients projects
3. Business Development Support
- During technical interactions with clients identify new business development opportunities (further clients needs) and feedback insights to Business Development Teams
- Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams
4. Governance & Compliance Oversight
- Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
- Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network
Qualifications
- Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field
- 5-10 years experience working as Scientist in a lab environment, or alternatively PhD holder with 3-5 years experience in the Pharmaceutical Industry
- Minimum 3 years experience in a customer-facing, client service position
- Experience in Pharma CMC analytical testing analysis
- Experience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)
- Ability to convey scientific and technical explanations in a concise and comprehensible manner
- Strong communication, negotiation and interpersonal skills
- Ability to work collaboratively across decentralized Teams
- Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies
Additional Information
- We provide hybrid working environment.
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.