Requirements: English, Turkish
Company: Amazon
Region: Lombardy
Selling Partner Support Associate Turkish & English - Remote Spain, SP-SupportJob ID: 2988211 | Amazon Spain Services, S.L.U.SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 6 AM to 10 PM CETWORK LOCATION: Permanently work remote from any province in Spain.START DATE: 7th July 2025Amazon strives to be Earth''s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.To expand the selection of products available to customers, Amazon engages with Sellers & Vendors who offer their catalog of products on Amazons global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world-class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendorsdiagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for our Selling Partners. As a subject-matter expert in several platforms and specialties, SPS Associates will educate Sellers &Vendors on processes, tools, and standards in real-time. This role requires the ability to multitask, utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.Key job responsibilitiesResponsibilities Include, But Are Not Limited ToSupporting Amazons Selling Partners to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)Managing high volumes of inbound and outbound calls, emails and chats in a timely mannerIdentifying customers needs, clarify information, research every issue and providing solutionsExemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.Building sustainable relationships and engaging customers by going the extra mileAbility to oversee and achieve various productivity and quality targets and metricsOpen to collaborating with various internal stakeholders and teamsDocumenting all Selling Partner interactions and information according to standard operating proceduresAbility to troubleshoot and provide product guidance and support to all Amazons Sellers and VendorsAttend regular training sessions, and learn product details and key selling points of products and technologies.Any other duties and special projects as directed by management in keeping with the employees skills and experienceAbility to work shifts and weekends to accommodate Amazons opening hours, 7 days a week. To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.A day in the lifeJoin our Amazon Family in Spain! New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community & Affinity groups to further experience Amazons inclusive, collaborative culture. Amazon takes pride in growing talent and leadership from within and offers multiple career paths. Private Healthcare Plan. Prior to employment start, must have high speed internet with up to 5Mb download and 1Mb upload speed and a suitable home office work environment compliance with Amazons virtual contact canter policy.BASIC QUALIFICATIONS- Language: Fluent Turkish and English- experience in a customer service environment- Skills: Experience working with Operating systems (Windows) and using Office Suites(Microsoft Word, Outlook)- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with easePREFERRED QUALIFICATIONS* Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.* Excellent listening skills; able to demonstrate empathy and willingness to help* Prior Contact Center experience very helpful (preferred)* Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively* Ability to work against and deliver performance in metric driven environm