Requirements: English
Company: CHEP
Region: Milan , Lombardy
PLEASE READ BEFORE APPLYING Fluent level ofEnglish and Italian is required, Please submit your CV in English**YOUR MISSION** As a CSO Team Leader you will be a team coachand you will be responible to co-ordination and development toprovide premium class costumer service. You will act as the primecontact for proactive analysis on Customer Account management anddeal with in-depth and complex issues on customer accounts toincrease customer satisfaction and maximize asset productivityaccording to CHEP strategy. ** YOUR GOALS ** Team Management -Assess, motivate and develop the team through coaching andpersonalised development plan - Build a continuous improvementculture, introducing best practice, new ideas and opportunitiesProcess Improvement - Assess account management current activitiesto define improvement areas, tasks accountability and teamperformance KPIs - Optimize processes to develop internal bestpractices and foster knowledge and expertise sharing - Createactivity-guidelines to facilitate induction to new members andguarantee service consistency Customer satisfaction - Takepreventive action to ensure that customer satisfaction is maximised- To react positively to problems identified and undertake rootcause analysis - Provide reconciliation for customer accountsrelating to regular and ad hoc pricing/ declaration methods. **WHAT WE ARE LOOKING FOR** - 3-5 years of work experience incustomer facing role; - Preferred experience in an internationalenvironment - Preferred experience in a service company wherecontact with customers as well as analysis and attention to detailare a key success factor - Worked with objectives, measures andKPIs ** WHAT WE OFFER ** Competitive Remuneration packageAnnual bonus based on company & personal performance LunchBouchers * Opportunity to take part in the Brambles shareprogramme Transportation Subsidy * Referral bonus by sharing thebest Talent around you, Hybrid working* Various health &wellbeing events and programmes *Some Benefits may vary in amountor type according to location, more information to be given duringyour first call with one of our Recruiters.