Requirements: English
Company: Royal Caribbean Group
Region: Milan , Lombardy
The Guest Relations Officer owns each guestinteraction, follow up on experience and offering a seamlessexecution of premium service that is both exceptional andmemorable. As part of the Guest Relations team, the Junior GuestRelations Officer is the liaison between the guest and all Hoteland Marine Departments, proactively anticipating every guestsneeds and expectations. The Guest Relations Officer must possessoutstanding hospitality, communication and organizational skills inaddition to effective decision-making abilities. Paying keenattention to detail, the Junior Guest Relations Officer is heldfully accountable for the quality of their guests personalizedexperience. This individual will take full ownership andaccountability of their guest interaction, the guest sentimentfollowing the interaction and the orderliness, emergencypreparedness and efficacy of stateroom services. Essential dutiesand responsibilities: - Maintains a constant presence ofprofessionalism and emergency preparedness within stateroomservices, supporting the operation in resolving elevator and ADAalarms, being the brand voice of the ship and Guest Relations forexternal calls and providing impeccable quality of personalizedservice to internal and external guests and crew alike - Respondsto escalated guest concerns in an up-scale, considerate,professional and positive manner, showing empathy and activelylistening - Championing strong administrative skills, takingperiodic metrics of data such as guest counts, call volume, callcontent and guest and crew call behavioral analysis - Readilycommunicates inventory, program access and maintenance requirementsby taking full stewardship of work areas and tools - As an Officer,leads by example by maintaining a firm, calm composure in allsituations, treats all guest and crew with equal humility andrespect, champions cleanliness and orderliness when walking allguest and crew areas by correct reporting and ownership, greets allguest and crew following service philosophy and takes fullownership of all guest and crew occurrences that require directionand leadership. - Ability to speak English clearly, distinctly andcordially with guests. - Ability to speak additional languagespreferably Spanish, Portuguese, Italian, French orGerman