Requirements: English
Company: More Recruitment
Region: Rhoon , South Holland
Introduction: Our client is a leading company in the maritime and logistics sector, based in the Rotterdam area the gateway to Europe. They are committed to sustainable innovation within the industry and aim to achieve net zero emissions by 2050. The company fosters a dynamic and forward-thinking culture where innovation, customer focus, and collaboration are key. To strengthen the team, they are looking for a Booking Officer responsible for handling and managing booking requests within the Customer Care department. Job Description: As a Booking Officer , you will ensure the efficient and accurate processing of bookings while supporting customers throughout the booking process. Your key responsibilities include: Managing booking requests : Processing and confirming bookings while ensuring accurate customer information recording. Performing mandatory checks : Verifying routes, quotations, allocations, and availability of equipment or transport. Booking integration & confirmation : Ensuring correct entry and processing of bookings. Freight information control : Checking quotation validity, payer details, and place of payment. Managing amendments and cancellations : Coordinating and processing booking modifications or cancellations. Analyzing booking data : Identifying trends and areas for improvement in the booking process. Performance monitoring & analysis : Tracking KPIs and identifying optimization opportunities. Collaborating with internal stakeholders : Engaging with departments like Customer Service, Sales, and Trade Management to improve processes. Requirements: 3-5 years of export experience is mandatory Experience in a similar role within Customer Service or Customer Care. Strong communication skills and the ability to articulate complex situations clearly. Customer-focused mindset with an analytical approach. Positive attitude and resilience in challenging situations. Offer: Salary up to 3.500 , depending on experience. Pension plan with full employer contribution. Annual performance bonus based on personal and company results. Collective health insurance with discounts on additional packages. Opportunity to participate in volunteer initiatives. Access to 3,000+ learning resources and courses. Extra birthday bonus. Contact Information: Kennedy Drapin 06-219 56439 kennedy@morerecruitment.nl